Everything you need to get your agent live

Short guides, answers to common questions, and the handful of terms you'll see around the product.

Guides

• Getting started — create an account and take your first call in under ten minutes.
• Building your first agent — name it, give it a voice and a language, and tell it what to say.
• Connecting a phone number — rent a number, port one in, or forward the line you already have.
• Understanding credits & pricing — how usage is measured and billed, by the second.
• Setting up human takeover — give your team a way to join any live call.
• Multilingual agents — configure an agent to answer in the language your callers speak.

Frequently asked questions

How do I get started?

Create an account, build an agent in the no-code builder, and connect a number — most people are taking their first test call within ten minutes.

Do I need any technical experience?

No. Agents are configured with plain-English instructions, not code or flowcharts.

Can I change my agent's voice or language later?

Yes, at any time — changes apply to the next call, not just new agents.

What happens if I run out of credits?

You'll be prompted to top up before any call is interrupted — calls in progress are never cut off mid-conversation for a low balance.

Is there a contract, or can I cancel anytime?

Plans are month to month. Cancel anytime from your account settings.

Glossary

Agent

The AI voice assistant you configure to answer or place calls.

Credit

100 credits = £1, deducted per second of call time.

Live takeover

A teammate joining a call already in progress, from a browser or their own phone.

Barge-in

A caller interrupting the agent mid-sentence, the way people do in a real conversation.

Transcript

A text record of what was said on a call, viewable live or afterward.

Voice library

The collection of voices and languages you can assign to an agent.

Fallback number

The number an agent dials to bring a person onto a call.

Room

The active session a call runs in from the moment it connects to the moment it ends.